Silky Strands
Refund Policy
Last updated: June 3, 2026
Refund Policy
Once a return is approved and the item is received in its original condition, we will process your refund within 5–7 business days to your original payment method.
Shipping charges are non-refundable. Custom orders and items marked Final Sale are not eligible for refunds.
Exchanges
We happily exchange items for a different shade or length within 7 days of delivery. Please contact us to arrange an exchange.